Information We Collect

When you visit our website or engage our interior flower design services, we collect information that helps us provide better service and maintain our professional relationship with you. This includes personal details you share directly with us and some technical information gathered automatically.

• Contact information including your name, email address, phone number, and service location in Baku or surrounding areas
• Project details about your interior design preferences, space dimensions, and specific flower arrangement requirements
• Communication records from our consultations, including photos you share of your spaces and design inspirations
• Technical data like your IP address, browser type, and how you navigate our website to improve user experience
• Payment information processed through secure channels for our design services and flower arrangements

How We Use Your Information

Your information helps us create personalized interior flower designs that match your vision and space requirements. We're pretty careful about how we use what you share with us – it's all about making your experience better and keeping our business relationship smooth.

Data Sharing and Disclosure

We don't sell your personal information to marketing companies or random third parties. That's not how we do business. However, there are specific situations where we might need to share certain information to provide our services properly or comply with legal requirements.

• Trusted vendors who help us source flowers and materials for your projects, but only the details they need to fulfill orders
• Payment processors for secure transaction handling, following international banking security standards
• Professional photographers we work with for project documentation, with your explicit consent
• Legal authorities if required by Azerbaijan law or to protect our business interests in case of disputes
• Business partners for joint projects, but only with your advance approval and clear communication

Your Rights Under Azerbaijan Law

Azerbaijan's data protection regulations give you several important rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them when needed.

Data Security and Protection

We take protecting your information seriously, using industry-standard security measures that make sense for a design business of our size. Our approach balances strong protection with practical accessibility for our daily operations.

Client files are stored on password-protected systems with regular backups. Project photos and personal details are encrypted during transmission. We limit access to your information to team members who actually need it for your project. Physical documents are kept in locked storage, and we dispose of sensitive materials securely when retention periods expire.

Data Retention and Deletion

We keep your information for as long as needed to provide our services and meet legal requirements under Azerbaijan business law. Different types of information have different retention schedules based on practical and legal considerations.

• Active project files are maintained throughout service delivery and for one year after completion for warranty and support purposes
• Financial records including invoices and payment information are kept for seven years as required by Azerbaijan tax law
• Marketing communications and general inquiries are retained for two years unless you request earlier deletion
• Website analytics data is aggregated and anonymized after six months, removing personal identifiers
• Photos and design portfolios require your specific consent for longer retention and promotional use

Cookies and Website Tracking

Our website uses cookies to remember your preferences and understand how visitors use our site. These small files help us provide a better browsing experience and improve our online services over time.

Essential cookies keep the website functioning properly and remember basic preferences like language settings. Analytics cookies help us understand which pages are most helpful and where people might be having trouble navigating. We don't use advertising cookies or invasive tracking technologies – we're more interested in making our site useful than collecting excessive data.

International Data Transfers

Some of our business partners and service providers are located outside Azerbaijan, particularly for specialized flower sourcing and design software services. When we transfer your data internationally, we ensure adequate protection through contractual agreements and compliance with relevant data protection standards.

Changes to This Privacy Policy

We review and update this privacy policy annually or when significant changes occur in our business practices or legal requirements. Changes are posted on our website with clear explanations of what's different and how it might affect you.

For substantial changes that affect how we handle your information, we'll send direct notifications to active clients via email. We encourage you to review this policy periodically to stay informed about how we protect your privacy and handle your data.